As per latest survey the E-commerce share of retail sales in 2020 is 18% of all retail sales worldwide and expected to grow to 21.8% by 2024 as per www.statista.com report.
Stronger relation ship can be retained in the Covid times using Live video chat. The customer can face to face have talk to your business team and carry forward the relationship. This helps in customer retention and maybe increased sales.
Video chat is slowly replacing some call centre operations and are able to directly connect with the customer and get their queries solved quickly.